|
Categories
- Benches
- Birdhouses
- Breadboxes
- Chalkboards
- Clocks
- Craft Supplies
- Cupboards
- Furniture
- Kitchen & Bath
- Ladders
- Lamps
- Misc Products
- Saltbox Houses
- Seasonal
- Shelves
- Shutters
- Signs
- Custom Orders
- Color Chart
- Top Sites
- Links
Customer Comments
"My lighted house arrived today and it looks wonderful! It's just
what I wanted for my kitchen. I can tell your products are very well
built."
-Jennifer MD
"I just received my wholesale order. Thanks for the great customer
service and quick ship time."
-Linda OH
Monthly Newsletter
Signing up for our newsletter is simple and well
worth it. If you want specials, discounts, and much more sign up today
by clicking here.
Payment Method
We accept all major credit and debit cards and paypal. Plus
checks and money orders.
|
BY SENDING US A PAYMENT THROUGH PAYPAL, SQUARE, CHECK, MONEY ORDER OR ANY OTHER PAYMENT METHOD YOU AUTOMATICALLY AGREE TO THE TERMS OUTLINED BELOW. IT IS YOUR RESPONSIBILITY TO READ THE BELOW PAGE.
ORDERING INFORMATION
Placing an Order
Please use our secure shopping cart to place your order.Simply click the "add to cart" button below the item you are viewing.You will then be directed to our shopping cart where you have the option to continue shopping or proceed to checkout.When you have finished shopping follow the easy steps to complete your order!
Payment Method
We accept all major credit cards and paypal. We also accept checks and money orders.Please email us before paying with a check or money order.Click here for a printable order form.
Fred Heartley
191 Rebel Drive
Falling Waters WV 25419
Return Policy
Because our items are made to order all sales are final once an order is placed. Our 100% money back guarantee is on all regular merchandise. All custom orders are 100% non refundable because we cannot resell a custom item that was made just for you.
Custom birdhouses of your home are not refundable in any way shape or form. These items take weeks and weeks to complete and the payment cannot be refunded once you send your payment to us. In the event that you open a dispute with your card company for any reason to initiate a refund or dispute the payment is still due and a paper bill will be mailed. If you refuse the shipment of your order or if you refuse to make payment it will result in legal action to acquire the outstanding balance.
SHIPPING INFORMATION
Generally after an item is ordered it takes 3-4 weeks to get your item packaged and ready to be shipped ;however, because all our items are handcrafted it can take sixteen weeks and even longer during busy times. We will try our best to keep in contact with you and will also answer all emails to update you if you decide to check in during the construction process. We ship most items with FedEx however other carriers may be used. Completion deadlines for custom orders will vary and we cannot 100% gurantee any delivery dates because of our handcrafted process.
Large orders may require additional shipping. For International orders please email us for a shipping quote.
Payment for special orders with 0% down are due upon delivery of the product. If the customer requests a refund we will be unable to do this because of the custom nature of the product. If the product is returned the customer will recieve an additional bill for the additional cost to ship the product back.
Custom Birdhouses are not refundable for any reason. Birdhouses may not contain all the details of your home. Some details may omitted because they are not possible on a small scale.
We receive many requests for photos of custom birdhouses during the construction of your custom birdhouse. We cannot gaurantee to send you pictures of the house during the building process.
|
|
